Our priority is to offer you world class services. We understand that to run a successful business, customer satisfaction is must. So, we always keep on efforts to provide our customers a hassle free and convenient platform to recharge mobiles and pay bills. We believe in providing quality services to our customers. But if any how, you face any issue or failure during recharge or payment of bills, we feel apologized and serve you with the Cancellation and refund policy.
However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on email@example.com or posting us a message on the Contact Us page. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - the mobile number or DTH account number, operator name, Recharge value, Transaction date and Order Number to firstname.lastname@example.org We will investigate the incident and if it is found that money was indeed charged without delivery of the Recharge then you will be refunded the money within 7 to 10 working days from the date of the receipt of your email.